FAQ

For questions regarding coverage, services or to file a claim please call 866.690.6859.

  1. What happens if tournament or season registration fees are paid in advance and a participant gets sick or injured and cannot continue to participate? The Single and Multiple Event Registration Insurance plans cover the cost of your registration fee if an insured is not able to attend or complete the event for reasons such as sickness or injury of an insured, family member, or traveling companion. Please consult the Certificate of Coverage for complete details, limitations and exclusions.
  2. What happens if a participant gets sick or injured halfway through the event or season and cannot continue to play? With the Multi-Event Registration Insurance (“Season”) plan you will be pro-rated the unused portion of the non-refundable cost paid for the season event if the insured is unable to complete the event after the start date due to any of the unforeseen reasons listed in the Certificate of Coverage. Please consult the Certificate of Coverage for complete details, limitations and exclusions.
  3. What happens if we pay our season registration fee and we have to move because of a job transfer? The Multi-Event Registration Insurance (“Season”) plan provides coverage due to involuntary employer-initiated transfer within the same organization of 250 or more miles that requires your primary residence to be relocated. Notice of the transfer must occur after the effective date of coverage. Please consult the Certificate of Coverage for complete details, limitations and exclusions.
  4. What happens if our team enters a tournament three months prior to the start date but we have several players come down with the flu the day before the tournament starts and cannot attend? Coverage is provided for sickness or injury of an insured, family member or traveling companion. The policy defines Traveling Companion as a person(s) with whom the insured has coordinated travel arrangements and intends to travel with during the event. Please consult the Certificate of Coverage for complete details, limitations and exclusions.
  5. What happens if our team starts a tournament that guarantees three games but due to inclement weather or unplayable conditions, we can only complete one game and the remainder of the tournament is canceled after we have purchased the travel policy? The Single Event Registration Insurance plan (“Tournaments, Camps & Races”) provides coverage if an insured cannot attend or complete the Event due to Inclement Weather, Sickness, Injury or Death of an Insured, Family Member, Traveling Companion, or Business Partner. Please consult the Certificate of Coverage for complete details, limitations and exclusions.
  6. What happens if we are traveling to a tournament via automobile or bus and we breakdown and cannot get to the event? The Single Event Registration Insurance plan covers the cost of your registration fee if an insured cannot attend or compete in the event due to mechanical/equipment failure of a common carrier (vehicle must be operated under a license) that occurs on or within 7 days of the scheduled start date and causes complete cessation of your participation. Please consult the Certificate of Coverage for complete details, limitations and exclusions.
  7. Is there coverage due to pre-existing medical conditions? While there is an exclusion for pre-existing medical conditions, this is waived if you purchase the insurance within 7 days of the initial registration fee or event ticket payment and are medically able to participate in or attend the event at the time of purchase. See the Description of Coverage for complete details.