Frequently Asked Questions

For questions regarding coverage, services or to file a claim please call 866.690.6859

You should be prepared to call AIG as soon as reasonably possible, and be prepared to describe your loss, the name of the event or event coordinator, the event date(s), the date you registered and the amount you paid. An AIG claims representative will complete the claim form and forward it to you for review and signature. The completed form should be returned to AIG C/O Travel Guard, P.O. Box 47, Stevens Point, WI 54481 (telephone 1.866.690.6859).

Note: A Registration Saver policy must be purchased PRIOR to a covered peril occurring.  For example, you can not attempt to purchase a policy AFTER your child suffers an injury and thus becomes unable to participate in the event they were signed up for.

Registration Saver covers the cost of your registration fee or ticket cost. You can also elect to insure non-refundable travel related expenses plus any traveling companions’ non-refundable travel expenses during the on-line purchase process for the Single Event Policy.

Coverage is provided for sickness or injury of an insured, family member or traveling companion. The policy defines Traveling Companion as a person(s) with whom the insured has coordinated travel arrangements and intends to travel with during the event. Please consult the Certificate of Coverage for complete details, limitations and exclusions.
You must call AIG as soon as reasonably possible, and be prepared to describe your loss, the name of the event or event coordinator, the event date(s), the date you registered and the amount you paid. An AIG claims representative will complete the claim form and forward it to you for review and signature. The completed form should be returned to AIG C/O Travel Guard, P.O. Box 47, Stevens Point, WI 54481 (telephone 1.866.690.6859).
If you, your traveling companion or a family member is called to active duty military service or as a reservist, firefighter, or police staff (to provide aid or relief in the event of a natural disaster), or if your military leave is revoked or reassigned, then you can get full reimbursement for your registration costs.
Sickness or Injury of a family member not traveling with the Insured must be so disabling, as certified by a physician, as to reasonably prevent the Insured from attending the event or they require the Insured’s immediate care.
Both you (the “Insured”), and your traveling companion are covered If you have complications of pregnancy. The complications of pregnancy must occur after the insured’s effective date of coverage and can be verified by medical records.
Contact AIG at (866) 690-6859 to submit a claim. Registration Saver covers the primary residence being made uninhabitable or inaccessible by natural disaster, vandalism or burglary of the Insured and/or the Insured’s travel companion’s home.
Unfortunately, you will not be reimbursed for this circumstance. Registration Saver will not pay for any loss or expense incurred as the result of an injury, sickness or other condition of an Insured, traveling companion, business partner or family member that, within the 90 day period immediately preceding and including the Insured’s insurance effective date: (a) first manifested itself, worsened, became acute or had symptoms that would have prompted a reasonable person to seek diagnosis, care or treatment; (b) for which care or treatment was given or recommended by a physician; (c) required taking prescription drugs or medicines, unless the condition for which the drugs or medicines are taken remains controlled without any change in the required prescription drugs or medicines.
This is not a covered peril. While the policy covers equipment failure of common carriers, it does not cover personal vehicles.